Free Template
Franchise Operations Manual Outline
Build your franchise operations manual with this comprehensive outline. Covers brand standards, daily operations, training procedures, technology setup, compliance requirements, and quality assurance.
Franchise Operations Manual Outline
1. Brand Standards
Visual identity, messaging, and brand compliance requirements.
- Logo usage guidelines and brand assets
- Color palette and typography standards
- Signage and facility branding requirements
- Marketing material templates and approval process
- Social media guidelines and content standards
- Dress code and uniform policies
2. Daily Operations
Standard operating procedures for daily center management.
- Opening and closing procedures
- Daily schedule templates
- Student check-in and check-out processes
- Classroom management guidelines
- Supply ordering and inventory management
- Emergency procedures and protocols
3. Staff Management
Hiring, training, and managing your team.
- Hiring criteria and interview guides
- Onboarding checklist for new staff
- Training program outline (initial + ongoing)
- Performance evaluation process and templates
- Scheduling and time-off policies
- Disciplinary procedures and termination process
4. Curriculum & Programs
Program delivery standards and quality assurance.
- Approved curriculum and materials list
- Class size and ratio requirements
- Lesson planning templates and guidelines
- Assessment and progress tracking standards
- Program modification approval process
- Quality assurance checklists
5. Technology Systems
Required technology platforms and usage guidelines.
- Management platform setup and configuration
- Point-of-sale and billing system procedures
- Communication tools and parent portal usage
- Data security and privacy compliance
- IT support escalation procedures
- Software update and maintenance schedules
6. Financial Management
Revenue management, reporting, and royalty payments.
- Tuition collection and payment processing
- Discount and scholarship authorization
- Monthly financial reporting requirements
- Royalty calculation and payment schedule
- Budgeting templates and guidelines
- Audit procedures and compliance
7. Compliance & Legal
Regulatory, legal, and safety compliance requirements.
- Licensing requirements by location type
- Insurance requirements and documentation
- Background check procedures for all staff
- Health and safety regulations
- Child protection and mandated reporting
- Data privacy (FERPA, COPPA) compliance